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Legal Documentation

Terms of Service

Last updated: February 17, 2026

01/Agreement to Terms

By accessing or using DataFuse ("Service," "Platform," "we," "our," or "us"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use the Service.

These Terms apply to all users, including visitors, registered users, and paying subscribers.

02/Description of Service

DataFuse is a Shopify analytics platform that provides:

  • Real-time analytics and reporting for Shopify stores
  • Revenue, order, inventory, product, and customer analytics
  • AI-powered insights and forecasting
  • Data synchronization with Shopify stores
  • Business intelligence and recommendations

03/Account Registration

3.1 Eligibility

You must be at least 18 years old and capable of forming a binding contract to use DataFuse. By creating an account, you represent that you meet these requirements.

3.2 Account Security

You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized access

3.3 Accurate Information

You agree to provide accurate, current, and complete information during registration and to update it as necessary to maintain its accuracy.

04/Subscription Plans and Billing

4.1 Free Trial

New users receive a 7-day free trial of all features. After the trial period, you must subscribe to a paid plan to continue accessing premium features. No credit card is required for the trial.

4.2 Paid Subscriptions

  • Growth Plan ($39/month): 1 store, all features included — AI briefings, product scoring, customer lifetime value, marketing ROI, inventory forecasting, and smart alerts
  • Custom Plan: For multi-store businesses — includes all Growth features plus multiple stores, custom integrations, dedicated account manager, priority support, and SLA guarantee

4.3 Billing

  • Subscriptions are billed monthly in advance
  • Payment is processed securely through Shopify's billing system
  • Prices are in USD and subject to change with 30 days notice
  • You authorize us to charge your payment method for all fees incurred

4.4 Cancellation and Refunds

  • You may cancel your subscription at any time through the billing portal
  • Cancellations take effect at the end of the current billing period
  • No refunds are provided for partial months or unused time
  • We reserve the right to offer refunds on a case-by-case basis

4.5 Failed Payments

If payment fails, we will attempt to charge your payment method again. If payment continues to fail, your account may be downgraded or suspended until payment is resolved.

05/Acceptable Use

You agree NOT to:

  • Violate any laws or regulations
  • Infringe on intellectual property rights
  • Attempt to gain unauthorized access to our systems
  • Interfere with or disrupt the Service
  • Use the Service for any illegal or unauthorized purpose
  • Reverse engineer, decompile, or disassemble the Service
  • Use automated systems to access the Service without permission
  • Share your account with others
  • Resell or redistribute the Service

06/Data and Privacy

Your use of the Service is also governed by our Privacy Policy. By using DataFuse, you consent to our collection and use of data as described in the Privacy Policy.

6.1 Your Data

  • You retain all rights to your Shopify store data
  • We may use aggregated, anonymized data for analytics and improvements
  • You can delete your account and associated data at any time

6.2 Shopify Integration

You grant us permission to access your Shopify store data as necessary to provide the Service. This access is governed by Shopify's API terms and our Privacy Policy.

07/Intellectual Property

The Service, including all content, features, and functionality, is owned by DataFuse and protected by copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to access and use the Service for your internal business purposes only.

08/AI Features Disclaimer

Our AI-powered features use machine learning models to provide insights and recommendations. While we strive for accuracy:

  • AI-generated insights are not guaranteed to be accurate
  • You should not rely solely on AI recommendations for business decisions
  • We are not liable for decisions made based on AI insights
  • AI features are provided "as is" without warranties

09/Service Availability

We strive to provide reliable service, but we do not guarantee uninterrupted or error-free operation. We may:

  • Perform scheduled maintenance with advance notice
  • Experience occasional downtime for updates or repairs
  • Modify or discontinue features with reasonable notice

We are not liable for any losses resulting from service interruptions.

10/Disclaimer of Warranties

To the maximum extent permitted by applicable law:

  • The Service is provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied
  • We disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement
  • We do not warrant that the Service will be uninterrupted, error-free, or secure
  • We do not warrant the accuracy or completeness of any data, analytics, or insights provided

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.

11/Limitation of Liability

To the maximum extent permitted by law, DataFuse shall not be liable for:

  • Indirect, incidental, special, or consequential damages
  • Loss of profits, revenue, data, or business opportunities
  • Service interruptions or data loss
  • Actions taken based on AI recommendations

OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.

12/Indemnification

You agree to indemnify and hold harmless DataFuse from any claims, damages, losses, or expenses (including legal fees) arising from:

  • Your use of the Service
  • Your violation of these Terms
  • Your violation of any rights of another party
  • Your Shopify store data or business operations

13/Termination

13.1 By You

You may cancel your account at any time through the Settings page or billing portal.

13.2 By Us

We may suspend or terminate your account if you:

  • Violate these Terms
  • Engage in fraudulent activity
  • Fail to pay fees when due
  • Engage in abusive behavior toward our staff

13.3 Effect of Termination

Upon termination, your access to the Service will cease immediately. We may delete your data after 30 days unless required to retain it by law.

14/Changes to Terms

We may update these Terms from time to time. Material changes will be notified via email or prominent notice in the Service at least 30 days before taking effect. Your continued use after changes constitutes acceptance.

15/Governing Law

These Terms are governed by the laws of the Province of Alberta, Canada, without regard to conflict of law principles. Any disputes shall be resolved in the courts of the Province of Alberta, Canada.

16/Dispute Resolution

For any disputes arising from these Terms or the Service, we encourage the following process:

  • 01Contact us at support@datafuse.app to attempt to resolve the issue informally
  • 02If unresolved within 30 days, either party may pursue mediation in the Province of Alberta
  • 03If mediation is unsuccessful, either party may pursue the matter in the courts of the Province of Alberta, Canada

Nothing in this section limits your rights under applicable Canadian consumer protection legislation.

17/Miscellaneous

17.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and DataFuse.

17.2 Severability

If any provision is found invalid, the remaining provisions remain in full effect.

17.3 No Waiver

Our failure to enforce any right or provision does not constitute a waiver of that right.

17.4 Assignment

You may not assign these Terms without our written consent. We may assign our rights and obligations without restriction.

18/Contact Information

Questions about these Terms? Contact us:

EMAILsupport@datafuse.app

RESPONSEWithin 5 business days

19/Acknowledgment

By using DataFuse, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.